Mivi — Issue still is in pending status

I hope this message finds you well. I am writing to bring to your attention an issue with my neckband, which was recently repaired at your service center. Unfortunately, after receiving the product, I have noticed that there is no sound coming from the right side of the neckband.
I had submitted the neckband for repair expecting the problem to be resolved, but it seems the issue still persists. I kindly request that you assist me in resolving this as soon as possible, as I rely on the device regularly. I had already raise ticket regarding this. But unfortunately status showing Pending in track from last 10 days.
Please let me know the next steps for either sending it back receiving a replacement. I appreciate your prompt attention to this matter.
Looking forward to your response.
Please find attached invoice copy and product image. Thank you
Best regards,
Name :- Gitesh Bandekar.
Contact Number :- +91 [protected]
Address : Plot No. 46, Sector 7, Koper Khairane,
Navi Mumbai - 400709, Maharashtra.
Product Details :- Mivi Coller Classic D25 - Red
Previous Service Request Number :- 3132706
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Oct 10, 2024
Updated by Gitesh Bandekar
Status showing Pending in track from last 10 days.
Service Request Number :- 3132706
 
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