[Resolved] Mivi — no refund received.

[Resolved] Mivi — no refund received.

R Ra_Av_an from Shamli, Uttar Pradesh Dec 19, 2019

I placed an order for mivi collar wireless earphones on[protected]. After receiving, i found the sound quality very poor, thus i created a return request, shipped the product back to mivi warehouse in hyderabad. Around[protected] they received my product. After quality inspection, they finally initiated a refund of inr 1519.05 on[protected]. As per their policy, the amount must have reflected in 10-14 days in my account. My return number is cret[protected] Now it's one month over and their is no refund of inr 1519.05 in my account. Whenever i try to contact their customer support, they keep on saying that we have initiated the refund, kindly check with your bank. When checked with bank, the bank said they couldn't find any transaction of such amount from mivi, also there is no refund from mivi in credit card statement. These guys will keep saying we are here to support and blah blah, but in actual there is nothing like support here.in my experience of e-commerce shopping, mivi is one of the worst website to rely on. A general warning/advice to anyone reading this, never go for mivi instead rely more on amazon or flipkart as these guys do have better customer support. Was this information helpful? No (3) Yes (24)
Dec 20, 2019 Complaint marked as Resolved Refund received after so much of trouble.
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Comments

kanishk_mahor

Nov 5, 2020

I placed an order for MIVI wireless DuoPods M80.
After receiving, I refused the delivery because of some genuine reason I say the reason to MIVI team they also approve it and ready for the refund process, then the product got returned to there warehouse and after that, they initiated the refund of INR 2699.00 As per their policy, the amount must have reflected in 3-14 days in my account.

When the amount does not credit on 15 days I contact them that the refund is not credited in my account they said share your bank statement from the order date to till date, so I do that also but after sharing the bank statement they do not give any response and if I contact them they keep saying that we will talk to the concerned team and give the update but I do not get any response from there side its already been a month from the date they initiated the refund.

These guys will keep saying For any assistance please get back to us we will help you ASAP, but in actuality, there is nothing like support here. My experience of e-commerce shopping on mivi.in is one of the worst website to rely on.

A general warning/advice to anyone reading this, never go for MIVI instead rely more on other popular e-commerce websites like Amazon, Flipkart, etc.

neah sutar

Jun 23, 2021

This is my duty to inform you that mivi is not working properly and making your customer fool.As per my product dispute of collar product.I rejected the order delivery.Because i wanted to return the order.But till now i didn't received any replaced update from their side.As per last discussion on call mivi team told me that they already intiated the replaced Its been over 14 days gone but not received the replaced till now.Now i am very harrased from their service.Please take appropriate steps and proceed my full refund as soon as possible.Kindly look into the matter .Please help.The team is not answering calls or mails please my money will be returned