Mivi — Product not yet shipped and I need to cancel

Address: Seminole Electronics Pvt Ltd. 1st Floor, Plot No 29, Road No 76, Jubilee Hills, Telangana, Hyderabad 500033
Website: www.mivi.in

I ordered mivi collar classic order number is R[protected] and the give me track I'd i checked it but it's show worng AWB number and still no updates on this .. and there customer service are not responding.
I Need to cancel it and want my refund back
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I ordered mivi duopods m20 and paid for it but now they r not responding to me...and also not shipping the order as in their website it is written it shipped within 24 hours of delivery...now its 5 days and still no updates...very disappointing 😡..following is the screenshot of my message from the merchant of succesfull payment😡😡

I want to cancel my order R[protected]

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    Seminole Electronics Pvt Ltd. , , 1st Floor, Plot No 29, Road No 76, Jubilee Hills, Telangana, Hyderabad 500033, India
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