[Resolved] Samsung / Mobile Store — poor response from service center and customer care

punukollus

from Bengaluru, Karnataka

Dec 5, 2012

Address: Hyderabad, Andhra Pradesh

Ive purchased a Sam-sung handset on 5Th, October, 2012 for Rs.20400 from Mobile store, Madhapur, Hyderabad.The model is SAMSUNG GALAXY S ADVANCE.
After 15 days, a problem occurred in it That its camera lens had dust from inside part of The lens.I went to The Sam-sung Service Centre to get it repaired.They repaired it.But again after a week The same problem occurred. i asked Them about The problem, They said me its a manufacturing fault and They cant do nothing about it except cleaning. i also called to The samsung customer care to report The problem. They gave me a suggestion to laminate the phone and use. i hate to use cover or laminate the phones.its the problem from their side and why should i laminate and use. Am I paying 20k + to use a dust accumulated phone.? The response from The service center and customer care is very poor. Now, i need my problem to get Resolved permanently. i cant visit The service center every week to clean The lens. It's not even 2 months passed and I've visited to The service center 3 times for The same problem. At Least now I want a good and satisfactory service from SAMSUNG as soon as possible

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vijaya vilas ghadshi

from Mumbai, Maharashtra

Jan 12, 2010

Samsung Mobile — loss of dolphin mobile

Today i lost my mobile in train within thane to vikhroli. the No. is [protected] it is Samsung handset

vijaya vilas ghadshi

from Mumbai, Maharashtra

Jan 12, 2010

I agree the mobile will be stolen within thane to vikholi the train from thane timing 9.31am towords CST from Dombivli

nee7613

from Pune, Maharashtra

Sep 19, 2010

Samsung Mobile — problem from customer care service

i gave my mobile( samsung corby mate) for repair in service station pune on 31st Aug 2010... til 18th sept dey didnt started d work. n wenever v called dem dey use 2 say come aft 2 days ul get. dey wer very rude 2 me n my mother. i wnt necessary action against such irresponsilbe people who dnt no how 2 wrk n behave wit customers.
plz c 2 it dt u tke strict necessary action against dem,
rply soon...
thanx........
NEERAJ

anishac007

from Mumbai, Maharashtra

Sep 20, 2010

I would fully agree with the above person's complaint as i have had a similar experience i Goa with your service centre in Margao run by Mr. Ruben Valadares, who i must say has absolutely no manners to speak to customers. he is there to help and not insult and i think he needs to be dealt with before he becomes the cause of people not wanting to buy any samsung products. having used the most foul language that too to two ladies, he has some nerve to run that centre and the girls too working there have an attitude which says that they are doing the customers a favour. it is indeed one of the most horrible experiences i have had and one that should be looked into. this is by far the last samsung product i will ever purchase thanks to Ruben.

Anisha

The Mobile Store Customer Care

from Mumbai, Maharashtra

Jan 3, 2013

Dear Sir,

Post your discussion with Samsung Tl, We believe your issue has been resolved.

We apologize for the inconvenience caused to you.

For any further assistance you may call The MobileStore Customer Service on toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.

Regards,
The Mobile Store Team – Customer Service.
Customer First – Always!