[Resolved]  Monte Carlo Fashion Limited — Product complaint not resolving

RE: [***Spam***](Score 05.50/5.00) RE: Quality complaint of shirt bought from exclusive showroom
MC Customer Care
to:
'Pankaj Sehgal'
11/04/2015 12:49 PM
Cc:
"'Monte Carlo Support'", "'Pankaj Sehgal'"
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From: "MC Customer Care"
To: "'Pankaj Sehgal'"
Cc: "'Monte Carlo Support'", "'Pankaj Sehgal'"

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Dear Customer


Thanks for writing to us.


Please accept our sincere apology for this but we can’t entertain the complaint after the 30 days of purchase.


Regards

Customer Happines Team

Monte Carlo Fashion Limited

Call us at [protected], [protected]


From: Pankaj Sehgal [mailto:pankaj.[protected]@ltgroup.in]
Sent: Tuesday, November 03, 2015 4:30 PM
To: MC Customer Care
Cc: 'Monte Carlo Support'; 'Pankaj Sehgal'
Subject: RE: [***Spam***](Score 05.50/5.00) RE: Quality complaint of shirt bought from exclusive showroom


If this is the policy then you should change this policy. As customer not know about this and can't .
You can check the product first then decide whether complaint is genuine or not.
We paid not a small amount and for a brand not local product after keeping faith on quality.

Please again look into this and revert.

Waiting for positive reply, like respective brand


Thanks

With best regards

Pankaj
[protected]


Sent from IBM Verse

Our Corporate Office has shifted to following Address:

LT Foods Ltd,

4th Floor, MVL i-Park,

Sector 15, Gurgaon -122001, Haryana


MC Customer Care --- RE: [***Spam***](Score 05.50/5.00) RE: Quality complaint of shirt bought from exclusive showroom ---


From:
"MC Customer Care"

To:
"'Pankaj Sehgal'"

Cc:
"'Monte Carlo Support'", "'Pankaj Sehgal'"

Date:
Tue, Oct 27, 2015 10:52 AM

Subject:
RE: [***Spam***](Score 05.50/5.00) RE: Quality complaint of shirt bought from exclusive showroom


[protected][protected][protected][protected]


Dear Customer

Thanks for writing to us.

We understand your concern. Company has some terms & policy and we can't go beyond company policy. We can't entertain manufacturing complaint after 30 days of purchasing the product.


Regards
Customer Happines Team
Monte Carlo Fashion Limited
Call us at [protected], [protected]


-----Original Message-----
From: Pankaj Sehgal [mailto:pankaj.[protected]@ltgroup.in]
Sent: Monday, October 26, 2015 3:29 PM
To: MC Customer Care
Cc: 'Monte Carlo Support'; Pankaj Sehgal
Subject: [***Spam***](Score 05.50/5.00) RE: Quality complaint of shirt bought from exclusive showroom

Very good reply you have given to me.
I am not expecting this type of response from you a respectable Brand.

As per you, We have to gift someone with this condition to wear immediate
and then if you feel any complaint in product please revert us
immediately, otherwise we would not be responsible.

I know only this, Product is Branded, Costly and washed only thrice and met
with size 40 from 42. Now I have taken back this gift from my Dad.

I am also in a reputed company and in dealing customer care also, but
nothing replied like ...

You should take it seriously..

waiting for positive response,

best regards


Pankaj Sehgal
+[protected]


From: "MC Customer Care"
To: "'Pankaj Sehgal'"
Cc: "'Monte Carlo Support'"
Date: 10/19/2015 12:00 PM
Subject: RE: Quality complaint of shirt bought from exclusive showroom


Dear Customer

Thanks for writing to us.

This is to inform you as per company policy, if there is any manufacturing
complaint, you can report to us within 30 days. As per your invoice it was
purchased on 19th July now it’s three months from purchasing. We are very
sorry we can’t help you in this case.


Regards
Customer Happines Team
Monte Carlo Fashion Limited
Call us at [protected], [protected]
[protected]monte-carlo-logo


From: Pankaj Sehgal [mailto:pankaj.[protected]@ltgroup.in]
Sent: Sunday, October 18, 2015 9:07 PM
To: Pankaj Sehgal
Cc: [protected]@owmnahar.com
Subject: Re:Quality complaint of shirt bought from exclusive showroom


Sent from IBM Verse

Our Corporate Office has shifted to following Address:

LT Foods Ltd,

4th Floor, MVL i-Park,

Sector 15, Gurgaon -122001, Haryana

Pankaj Sehgal --- Quality complaint of shirt bought from exclusive showroom
---


From: "Pankaj Sehgal"

To: ""

Date: Sun, Oct 18, 2015 8:58 PM

Subject: Quality complaint of shirt bought from exclusive showroom


Dear Sir/madam

This is to inform you that I have bought a short @ 1296/-, Size 42 for my
father. I have given gift to my father this shirt and he wear in two yo
three month of time by chance.
Now they washed same two to three times only and shrinked to 38 or 39. We
are very much surprised to know this as branded cloth can't perform like
that.
My father visited showroom for the complaint but they refused at all to
entertain, even they said you would be alter the same shirt.
How could they do.
Please take it positive and reply with action.

Bill no.[protected] DT. 19th July.
Showroom Sheela Garments
Uttam Nagar new delhi 59.
Also attached copy of cash memo.

Thanks

With best regards

Pankaj

Sent from IBM VerseOur Corporate Office has shifted to following Address:
LT Foods Ltd,
4th Floor, MVL i-Park,
Sector 15, Gurgaon -122001, Haryana

Not received any call from the company as they have committed to call in 15 days maximum