[Resolved] Morphy Richards — morphy richard icon dlx food processor stopped working in 10th day and company is not ready to replace the product and also not ready for refun

Nidhi1245

from Pune, Maharashtra

Aug 22, 2017

Address: 411041

I have placed order for "morphy richard icon dlx food processor" on 27th junly 2017 & received order on 4th august 2017. Then food processor stopped working on 14th aug 2017 and i posted comment on there complaint board (I also have screenshot for same). Then i again submit complaint on there toolfree number dated 17th aug 2017 & went through process and in result they mention they will not not replace the product rather they will repair.

And it make no sense for me to go for repair a brand new product in just 1 days for which i spend rs 8883. Also this make me no faith on product.

So can you help me for same.

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Jun 25, 2018

Complaint marked as Resolved

Product has been replaced.

Morphy Richards customer support has been notified about the posted complaint.

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Comments

Koovapady

from Bengaluru, Karnataka

Oct 4, 2017

The Water heater is not getting heated up since yesterday (28th Sept. 2017). This was purchased from BISMI Applianceds vide their Invoice No. 289831 dated 03 March 2015. As per the Guarantee Card, the heating element is guaranteed for 5 years. Kindly do the needful. S.Srinivasan, Edappally, Kochi. My Mobile No. [protected].