Moto G Phone — No refund the amount and taken excess amount

Address:	Hyderabad, Andhra Pradesh
Website:	filkar

This is sujitha i have purchase the moto g phone .phone was hanggig up with the purchase of 2 months .i raised a complain

customer care person cont nois [protected] he call us intimated that he will refune the amount through ATM. but not refune the amount and he took the excess amount frm my bank of icic RS:20000/-
refune the amont as soon as posible .
when we are calling tov the cusomer care of motorlo his phone is switch off