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Motorola Solutions Complaints & Reviews

www.motorolasolutions.com

1.4

Updated: Oct 28, 2025

Complaints 1863

Resolved

520

Unresolved

1343

So far, so good. Motorola Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Motorola Solutions will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: 411028

I had purchased a MOTO G (3rd Generation) Mobile (IMEI/Serl.No. [protected]) through flipkart com on dated 11.09.2015 invoice.no. CHNPUZHAL[protected]. Unfortunately the handset was not working and I gave it to MOTO G authorized service centre Pune-Pluse EnterprisesSolutions (B2X), Address . Shop No.7, Guard Apartment, 518 Narayan Peth, Near Mod Ganpati Temple, Pune – 411030 on their job card No. AMSPUE001776 dated 11.10.2015 at, 1.04.34pm.
So far so many times I visited the service centre, they told me that, the parts not yet received from the company. After getting the parts they will repair it and give. I also made lot of calls to MOTO G. call centre and they are making me false promises as on date. Please look into the matter at urgent basis and help me get my mobile with immediate effect. Otherwise I, will constrain to take a step to go the consumer court.
Please do the needful
Yours faithfully,

Radhakrishnan Nair

+1 photos

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Motorola Solutions Customer Care's response Hi Radha Krishna,

Hope you have collected your device from the service centre and working fine.

Thanks
Motorola Support

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Address: 560021

Hi i as given my moto e 2gen mobile to B2X mobile service center at mallerashwaram in Bangalore . for Bluetooth is not working purpose . at[protected] for service . and after that they as taken two days . to check . after that i as gone to service . then also bluetooth was not working . then they told . we what to replace the mother board . and they told . one week time . after that i can them they told more one week time again . when ever i call then they tell . same problem . pls tell me any solvent. and my mobile is in still warranty only .

+1 photos

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Motorola Solutions Customer Care's response Hi Jityendranath,

Hope you have collected your device from the service centre and working fine.

Thanks
Motorola Support

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Address: Thrissur, Kerala, 680003

My phone moto e model no AP3445AD1KB purchased through flipkart on August 28, 2015 showing display problem. Some times screen is blinking and I cannot see any thing . service centre told is display problem. So please exchange my phone and give me new one. This happens after six months of purchased and on warranty period.

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Motorola Solutions Customer Care's response Hi Priyanju,

We would like to get more information about your case, send us an email to [protected]@motorola.com referring this post.

Thanks
Motorola Support

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Address: 400064

I visited your service centre at Borivali in Mumbai- Cellular World on 26/12/2016 to rectify the problem with my motoX purchased in May 2014.The problem was SIM NOT REGISTERING. After explaining to your staff that I had already changed the SIM from service provider Vodafone and even tried the new SIM in another handset(it was registering), they still insisted that the problem was with the SIM & after charging diognose charge advised me to get a new sSIM.I did that but the problem was still there. Then on 06/02/2016 I visited your service centre again and this time they said We have to change the SIM tray and if it still does not work then we change the Motherboard.Your Customer Car Rep Prachi then goes on to say that it does not make sense to repair this mobile and adds that if Motorola mobiles work for one year you should be glad & proceeds to make another bill for diagnosis. When I ask her why it was not diagnosed in my earlier visit, she got nasty and said that I did not give them enough time for diagnosis on my earlier visit, when in fact I waited patiently for almost 2 hrs at your service centre and was informed that the mobile was perfectly fine and all I had to do was change the SIM.Even the Manager Rahul refused to meet me
I am very disappointed with your service and being a loyal customer of Motorola(I have a Moto G and was planning to purchase The Moto X play) am really put off and you can be sure I will never ever purchase another Motorola produced ever.

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

Motorola Solutions Customer Care's response Hi Xavier, We would like to get more information about your case,send us an email to [protected]@motorola.com referring this post. Thanks Motorola Support

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Address: Pune, Maharashtra

Website: Motorola.in

Subject- Replacement Of my Moto X play mother board

I have Purchased a Moto X Play Handset on Oct. 2015 through Flipkart. Since the

purchase of this handset there was a problem in sim card detection.

On approaching to the Company´S Service Center at Deccan Pune, I Was

Sent to at Narayan Peth Branch name B2x Pune on 23/01/2016

Here after inspecting my mobile, I Was told to purchase a new Motherboard

which would cost 60% of the total Purchase Amount. which Is not affordable to

me. Regarding this problem therefore kindly replace my Moto X play’s motherboard

JOB NO-AMSPUE00316 ORDER DATE-17/10/2015

GIN NO-GINPUE003316 ORDER ID-Od[protected]

Complaint marked as Resolved

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Verified Support

Mar 23, 2016

Motorola Solutions Customer Care's response Hi Hriday, Hope you have collected your device from the service centre and working fine. Thanks Motorola Support

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Address: 560070

Hi,
My Mobile phone Moto 2G is not booting and very slow response during working condition, this is the second time I am facing the issue, first time was year back just month after purchase, where there was hard ware issue in sim card slot.
I have handed over to
Job No: AMSFLA013390
Date handed over to service center: 06/02/2016
B2X Flagship Bangalore- Authorized Moto service center at Jayanagar, Bangalore.
My Mobile Details:
Product: Moto 2G
Model: XT 1068
IMEI/Serial No:[protected]
Date of Purchase: Feb 13th, 2015

I am highly unsatisfied with the quality of the product and not recommend to anyone in future.
I thought Mototrola Company is known for quality, innovation and technology excellence but with recent issue I have lost all confidence, I am waiting for the response from the service center and waiting for the rectified hand set soon.
I request concerned authority should look in to my problem and provide me New hand set as a replacement.

Regards,
Mahesh
Mob:[protected]

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

Motorola Solutions Customer Care's response HI Mahesh, Hope you have collected your device from the service centre and working fine. Thanks Motorola

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Address: Gandhinagar, Gujarat, 382610

Mera phone care me 1 mahine se pada he . Abhi 1 month wait karane ko bol rahe he.. and abhi bhi date badate rahate he.. phone repair karake nahi de rahe...

Aug 7, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Solutions Customer Care

from Hyderabad, Telangana

Mar 23, 2016

Verified Support

Hi Jay,

We would like to get more information about your case, send us an email to [protected]@motorola.com referring this post.

Thanks
Motorola Support

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Address: Krishna, Andhra Pradesh, 521301

Even though phone ring tone is set my moto g3 mobile is not ringing .when there is a incoming call sound is not coming even though caller ringing sound is high .at that if i switched off my mobile and after switching it on its working normally please rectify my problem

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Address: Gurgaon, Haryana, 122001

Website: motorolasolutions.com/en_xp

Hi,

I submitted my Moto G3 at B2x service center, chandigarh on 9th January, 2016 as the touch of the handset was not working properly. I have been asked that it will take 15-20 days as they have to replace some part which is at fault. Now even after 20 days of keeping my phone with them, very conveniently they say that the part is still not available. On being in touch with the Motorola service center, they are now saying that they will be able to repair it not before 23rd of February, 2016.
I have been wondering how is that possible that company is capable of producing the faulty products and then fooling the customer around for months.

Job No. AMSCHA001223
Complaint No.[protected]

Kindly contact me if someone has the solution to it.

Ashish Abrol
[protected]
ashish.[protected]@gmail.com

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Address: Davanagere, Karnataka, 577002

I updated my x play to marsh melow. After that when ever I tried to own settings automatically app info listed ll start to open. Please suggest something for this issue

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Address: 421201

I am using moto g3 . After updating to marshmallow the device is lagging too much . Usless update cannot move apps to sd card. If i Power off the phone and then switch it on it takes a way lot of time and after that shows some android 1on 1 finding and doesnt even starts . To start the phone i have to remove my sd card.

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Address: Kolkata, West Bengal, 700048

I had submitted my smartphone on 04.01.16 at B2X Motorola Service Centre, Sree Bhumi, Kolkata due to display problem. They told it will take maximum 20 days to repair because o[censored]navailability of the display part. But till date it is not repaired even display part is also not received to them. Evert time I asked them when display part will come, similarly every time they wants 10 days simultaneously.
So how many days it will take to repair??? Kindly confirm me and please do the needful.
Thanks.
K.Govinda Rao
Mob-[protected]/ [protected] & email: govinda.[protected]@yahoo.com
Moto G3,
Model no-XT1550, Job no- AMSKOL004813

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Address: Sonipat, Haryana, 131001

Website: Motorola

I just talk to u for my defected charger of moto g-3 phone which i got 2 month before. I just send my charger to swastik system( rohtak) which is your care centre, after 14 days taking my chatger they said that my charge having water inside but the rubbish they are talking about.there is no chance to get water inside the charger because i use my charge carefuly.i am very unsetisfied from your service. So i would request you to change my charge, either i have to go to consumer form for compansate which is a shame on motorola brand.
Regards
Pankaj

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P

Pankaj kumar ji

from Mumbai, Maharashtra

Feb 12, 2016

Dear sir,
My complaint is still not resolve, please help me to replace my charger from motorola india, i just resubmit my defected charger to motorola service centre tomarow, i just mail to motorola india to regarding same issue.Dear sir,
This is for your kind information regarding my charger issue, here is the attached job sheet for your reference.
I visit to your service centre at rohtak 4 times regarding this issue since last 4 months no any satisfectory service is provided from the service centre and motorola india.
I have to spend attleast 1 thousends rupees in a visit to your service centre and already do 4 visits, this is the last deal regarding this issue to motorola india from my side, if my charger is not replaced by the company then i have to go to consumer fourm.so i request you to resolve the issue ASAP.and may be company wants to eliminate my warranty regarding this accesory.
Rgarding
Pankaj kumar

Sent from Yahoo Mail on Android

From:"Motorola India"
Date:Tue, 26 Jan, 2016 at 2:57 p.m.
Subject:Email: Charger issue [Incident:[protected]]

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Email: Charger issue

Discussion Thread
Response Via Email (Jillola) 26/01/2016 08.26 PM
Customer Reference number :[protected]

Dear Pankaj Kumar,

Thank you for contacting Motorola.

We apologize for the inconvenience caused.

We request you to share the jobsheet number or repair receipt provided, so that we can cross check the status and get back to you.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.).

We appreciate your patience and value your business.

Regards,

Kranthi.
Motorola India
Customer By Email (Pankaj Kumar ...) 26/01/2016 01.42 AM
Dear sir, I just talk to u for my defected charger of moto g-3 which i got month before. I just send my charger to swastik system( rohtak) which is your care centre, after 14 days taking my chatger they said that my charge having water inside but the rubbish they are talking about.there is no chance to get water inside the charger because i use my charge carefuly.i am very unsetisfied from your service. So i would request you to change my charge, either i have to go to consumer form for compansate which is a
shame on motorola brand. Regards Pankaj kumar

Sent from Yahoo Mail on Android
From :"Motorola India"
Date :Mon, 11 Jan, 2016 at 12:06 p.m.
Subject :Service centre details [Incident:[protected]]

[---001:001411:11022---]

Dear sir,
This is for your kind information regarding my charger issue, here is the attached job sheet for your reference.
I visit to your service centre at rohtak 4 times regarding this issue since last 4 months no any satisfectory service is provided from the service centre and motorola india.
I have to spend attleast 1 thousends rupees in a visit to your service centre and already do 4 visits, this is the last deal regarding this issue to motorola india from my side, if my charger is not replaced by the company then i have to go to consumer fourm.so i request you to resolve the issue ASAP.and may be company wants to eliminate my warranty regarding this accesory.
Rgarding
Pankaj kumar

Sent from Yahoo Mail on Android

From:"Motorola India"
Date:Tue, 26 Jan, 2016 at 2:57 p.m.
Subject:Email: Charger issue [Incident:[protected]]

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Email: Charger issue

Discussion Thread
Response Via Email (Jillola) 26/01/2016 08.26 PM
Customer Reference number :[protected]

Dear Pankaj Kumar,

Thank you for contacting Motorola.

We apologize for the inconvenience caused.

We request you to share the jobsheet number or repair receipt provided, so that we can cross check the status and get back to you.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.).

We appreciate your patience and value your business.

Regards,

Kranthi.
Motorola India
Customer By Email (Pankaj Kumar ...) 26/01/2016 01.42 AM
Dear sir, I just talk to u for my defected charger of moto g-3 which i got month before. I just send my charger to swastik system( rohtak) which is your care centre, after 14 days taking my chatger they said that my charge having water inside but the rubbish they are talking about.there is no chance to get water inside the charger because i use my charge carefuly.i am very unsetisfied from your service. So i would request you to change my charge, either i have to go to consumer form for compansate which is a
shame on motorola brand. Regards Pankaj kumar

Sent from Yahoo Mail on Android
From :"Motorola India"
Date :Mon, 11 Jan, 2016 at 12:06 p.m.
Subject :Service centre details [Incident:[protected]]

[---001:001411:11022---]
Dear sir,
This is for your kind information regarding my charger issue, here is the attached job sheet for your reference.
I visit to your service centre at rohtak 4 times regarding this issue since last 4 months no any satisfectory service is provided from the service centre and motorola india.
I have to spend attleast 1 thousends rupees in a visit to your service centre and already do 4 visits, this is the last deal regarding this issue to motorola india from my side, if my charger is not replaced by the company then i have to go to consumer fourm.so i request you to resolve the issue ASAP.and may be company wants to eliminate my warranty regarding this accesory.
Rgarding
Pankaj kumar

Sent from Yahoo Mail on Android

From:"Motorola India"
Date:Tue, 26 Jan, 2016 at 2:57 p.m.
Subject:Email: Charger issue [Incident:[protected]]

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Email: Charger issue

Discussion Thread
Response Via Email (Jillola) 26/01/2016 08.26 PM
Customer Reference number :[protected]

Dear Pankaj Kumar,

Thank you for contacting Motorola.

We apologize for the inconvenience caused.

We request you to share the jobsheet number or repair receipt provided, so that we can cross check the status and get back to you.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.).

We appreciate your patience and value your business.

Regards,

Kranthi.
Motorola India
Customer By Email (Pankaj Kumar ...) 26/01/2016 01.42 AM
Dear sir, I just talk to u for my defected charger of moto g-3 which i got month before. I just send my charger to swastik system( rohtak) which is your care centre, after 14 days taking my chatger they said that my charge having water inside but the rubbish they are talking about.there is no chance to get water inside the charger because i use my charge carefuly.i am very unsetisfied from your service. So i would request you to change my charge, either i have to go to consumer form for compansate which is a
shame on motorola brand. Regards Pankaj kumar

Sent from Yahoo Mail on Android
From :"Motorola India"
Date :Mon, 11 Jan, 2016 at 12:06 p.m.
Subject :Service centre details [Incident:[protected]]

[---001:001411:11022---]

P

Pankaj kumar ji

from Mumbai, Maharashtra

Feb 14, 2016

My problem is still not solved, so you please contact with motorola india to give me replacement charger in behalf of that faulty charger.

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Address: New Delhi, Delhi, 110085

Website: Motorola solution

I visited to motorola service centre B2X pitampura delhi regarding my moto g3 phone problem. They told problem is of software as well as the sim slot and both the services are chargeable. My phone is in warranty so why should i pay don't know. I said to tell me detail about this why should i pay for that. They didn't tell me any thing and use bad language.. plz consider this i also launch compaint againt this centre.

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V

Vipulgupta1997

Jan 25, 2016

Nice website

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Address: New Delhi, Delhi, 110093

Website: WWW.Motorala.com

Dear Team .
I have purchage Moto Handset from flipkart on dated[protected] with IMEI No-[protected]. But there is one problem in this handaet is very hotand Warm while during charging. but dated[protected] on 11.30 am when i have charge my hanset ist gooing to be blast and my screen hadbeen damaged. I am really shocked. i am purchage 1st time in my life to purchage Motorola handset.

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Address: Gurgaon, Haryana

I have submitted my mobile phone on 2nd December15 for changing jack replacement, they did not repair yet.
Instead of repairing they changed it's part & now saying it is not repairable.

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Address: 500036

Website: Condumer complaint

Sir i am using a moto g3 mobile i have buyed the phone only for camera in my phone camera is not proper.i have instal another camera also the same problem is issued
Please give me the details .as soon as possible.

THANKS MOTOROLA

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Address: Jamnagar, Gujarat, 361008

Website: google

Sim slot is defective from since long- Since 07/01/16 not repair . Hence Service after sell of product is needs to be improved .

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Address: Visakhapatnam, Andhra Pradesh, 531001

Website: consumer complaint

Very very bad service sri sai tecnologies, door no 47-9-13, dwarakanagar 3rd lane vishakhapatnam
Tel : [protected] /[protected].
This is my work order no-06278.
complaint Not rectify in my phone.
Service is very poooooooooooooor.

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Address: Guntur, Andhra Pradesh, 522101

Hie I'm Jubilee Madhukar using moto g 3rd generation mobile
After the marshmallow update my mobile is getting immensely heated up while playing games n using messaging apps for 15 and while using mx player I am unable to increase my brightness and some issues

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