Muthoot — balance didn't refund

Address: Nilkunthya, Purba Medinipur, West Bengal, 721627

Hi this is madhumita adhikari. My loan number is 3467/mul/6722. I have tried to pay my full interest rs.1670 through muthoot webportal on 26/02/2020.. After some time it says my transaction got failed. But in my account amount is debited. I have asked the branch (Maniktala. Tamluk) and they told amount will be refunded in 7 days. But the amount is not credit into my savings account.