Muthoot — fwd: claiming huge unnecessary amount during lock-down.

Address: Sonarpu, WB

We, satiprasad bera and gitarani bera, having three loan a/c (Mol-1784, 1785, 1655), since 2010, continuing the finacial relationship according to your rules and regulations in this regar. From 3-rd apri, 2020, we are trying to contact though helpline & branch landline to know the next interest payment proces, we also tried though online but did not get succes.in this way we get massages about all the branches are remain close. So due to lockdow, we are unable to pay the interes.
On 3rd may, 2020, we got massages of payment though onlin, but the total amout is approximately double of the regular interest which we are about to pay.

Please try to understand this situation and help us