Muthoot — gold denied to give it back

Address: Nalhati , Birbhum, West Bengal

I have a gold loan at nalhati branch. The interest the are charging is 26% anually. When current rate of interest is 1% per month. I had renew my loan on 2nd september 2019. So the interest rate should have 1 % pm. I am looking for making the full payment and take my gold back. I had a word with the branch and they stated they can't give it now before 10th october as audit is going on at their branch. Please arrange something to get my gold back as soon as possible. This is really frustrating service you are giving to customer. They don't event take money in cash in front of security camera.