| Address: Shop No.101/38, East Coast Rd, Near RTO Office, Netaji Nagar, Thiruvanmiyur, Chennai, Tamil Nadu 600041 |
Respected Sir/Madam:
This is in regards to the GOLD LOAN which I had availed from Muthoot in 2019. The complaints are as below:
1. Closing Gold Loan 1 and receiving fake jewelry -
I happened to take a gold loan in 2019 and I repaid the amount in 2020. The jewels were returned, and when I tried to sell these jewels on the same day(2020), it was confirmed by outside pawn brokers, that the jewels were fake.
2. Immediate Reporting of the issue, no action taken -
I immediately reported this to the concerned branch manager, but she stated that this is not possible and kept arguing with me. I had to return back home.
3. I still have the returned jewels - I am still in possession of the jewels that were returned and for verification of the above, it can be cross checked.
4. Active Gold Loan 2, jewels auctioned - Recently, I wanted to close the active Gold Loan 2. But, I was informed that my jewels have been auctioned.
5. Non-closure of Gold Loan 2, reporting to CIBIL - Due to non-closure of Gold Loan 2, Muthoot has reported to CIBIL, which in turn has tarnished my CIBIL score.
Bottom Line - 1. My hard earned money gone to waste.
2. Received fake jewelry.
3. Will not get my jewels even if I close my Gold Loan 2.
4. Incorrectly reporting to CIBIL.
Due to the above, I am under a lot of stress and mental agony, since it has tarnished my reputation.
Regards,
Arjun
contact number: [protected]
email id: [protected]@gmail.com
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On top of it, when I visited the branch few days back, the manager informed me that he will revert back, but even he has not responded till now.
Kindly please advise me what needs to be done.