Muthoot — I am complaining about loan close

Address: Sjdjjjxjx, 396230

Today i called to silvassa branch on 9.10am and i have called recording as evidence. They said loan can closed after 11am. Is this rule in written by muthoot? Or unnecessary harding customer. As well as you silvassa branch head behavior is not good. I camplained on tweeter as well as consumer form regarding this. If your branch open on 9.00am than why loan close start after 11am. Please understand your employ, people are paying interest than they are getting salary to please sever service harassment less.