Muthoot — I haven't received my insurance amount

Address: Theni, Tamil Nadu, 625515

I applied muthoot hospi cash insurance in muthoot finance, chinnamanur branch on 13th december 2018. After 5 month i had accident and i admitted to hospital undergone surgery on 25th june 2019. So i applied for claiming my insurance amount. I provided document (Aadhar, letter from hospital, my bill amount, bank passbook, cancelled cheque leaf). But they didn't claim my amount. Every time i went to that office they said some irresponsible answer. So please claim my insurance amount.