Muthoot — interest payment not reflected..

Address: KOLLAMNIRAPPEL, Ernakulam, Kerala, 682315

I have paid interest payment againt a gold loan throught imuthoot app. But interest payment did not reflected in the account. When approach one of your branch, they said it is not the correct head. I dont understand, why they are said like this. It is the correct loan account, i can see all the details in the app. In bank statement it is correctly mentioned that payment is against muthoot finance. I nee my cash bank as soon as possible. We paid the same interest with extra late fee in the branch also, so I need the interest back which i have paid through interenet banking.