Muthoot — jewellery broken

Address: 152/2 bl-b bangur avenue, Kolkata, West Bengal, 700055

I m an ex employee of muthoot finance and also a customer of madhyamgram branch (Kolkata). My earring on which loan was taken, was found broken and one of the push of my earring is lost. Branch manager promised me that he will repair the earring and make a new push for the lost pair. Till date branch manager did not do anything. I complained to reguo al manager but branch manager is not bothered. I hope complain to corporate, some action will be taken.
Thanking you
Yours faithfully
S. Santhinee