Muthoot — Loan renewal

I have been trying to renew my loan from last 30 days, only problem with me is, I can't go to Bareilly to renew because I just recovered from corona and I was already on leave because of that so I can't take more to come to Bareilly, I have made no. Of calls, sent number of email but no response, I don't want my gold article to be auctioned, please help me renew my loan online or from any branch in delhi Ncr.
Customer ID:- [protected]
Avinash Dwivedi