Muthoot — Money cheated

Today we claimed gold loan for what they they gave cash in bundles and some unbundled cash ... We are in rush to pay the cash in bank for some emergency so once we got the cash immediately we counted the unbundled cash and went to bank as we taught that the bundled cash is from bank and don't need to count were in muthoot they have counting machine which doesn't work which is very basic need in finance company and then from there we directly went to bank to deposit ..when they tried to deposit it shows the lesser amount then we counted manually still the amount was less for what they gave in muthoot so we immediately rushed to muthoot to tell that they gave lesser amount then they us to wait and they said they will check later they said very rudely that it's not our mistake you should have counted the amount here our everything is correct so please don't believe