| Address: Bangalore, Karnataka, 560035 | | Website: muthnet.co.in |
The webpay is advertised on their website as "pay anywhere. Pay anytime". Same applies to the details of webpay on their website, however they do not allow to pay the interest/emi post the loan taken having completed 13 months or more. This is not mentioned anywhere nor does it make any sense. The customer care (Std number, chargeable) is not competent enough and just direct you to call alternate std numbers. Chat support does not go through even during the business hours as mentioned by the website. Support guy informs to go to branch to make payment which is not feasible considering my working hours and the distance of the branch from where i stay currently.
Date of incident: 2nd june 2016
Desirable resolution: make webpay service better and remove such constraints, wherein the company should be expecting the interest to be received by them, irrespective of which medium is used to pay the same and make life easier for the consumers too (As they advertise on their website and are failing to meet)
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