Comments
Dear sir,
Regarding conversation with rajeesh on 18/09/2021, he told to pay 2761 then we can waiver the additional balance amount as per the format given by the him, but unfortunately today another one in palakkad Mr. Gireesh from legal department palakkad told to come directly to the bank for noc collecting also it's your duty to collect all the documents only less amount to close given as example by him that if you have an accident you will emergency went to hospital like that it's your responsibility to come to the office directly and close the full amount, he use bad languages, if you want to waiver the amount I can only help, other wise you go to legally with out any hesitation . It's create me very disappointed, unhappy, mentally harassment in my working atmosphere.
This is my second loan in your bank, check my previous loan details and present loan details with your bank, because of my salary account change I told to change it but not changed so that I need to pay additional bounce charge and double interest with covid 19 situation moratorium taken, additionly three months extra premium and interest taken, all this payment closed even if Mr. Gireesh create mentally and physically threatened, my closing date December.
Any emi or additional payment pending to the customer we can get any reminder or message, email, letter, followup from the branch, not even any legal action didn't get it from the branch, i called several times even to get my details, after that two months over, while asking my noc the approach to the customer is very bad, I trust the muthoot but now I can understand that not even single reminder to the customer about his loan details, l never suggest your loan again in future to me and my colleagues. Worst experience from your bank due to this situation.
Kindly to the needful.
Regarding conversation with rajeesh on 18/09/2021, he told to pay 2761 then we can waiver the additional balance amount as per the format given by the him, but unfortunately today another one in palakkad Mr. Gireesh from legal department palakkad told to come directly to the bank for noc collecting also it's your duty to collect all the documents only less amount to close given as example by him that if you have an accident you will emergency went to hospital like that it's your responsibility to come to the office directly and close the full amount, he use bad languages, if you want to waiver the amount I can only help, other wise you go to legally with out any hesitation . It's create me very disappointed, unhappy, mentally harassment in my working atmosphere.
This is my second loan in your bank, check my previous loan details and present loan details with your bank, because of my salary account change I told to change it but not changed so that I need to pay additional bounce charge and double interest with covid 19 situation moratorium taken, additionly three months extra premium and interest taken, all this payment closed even if Mr. Gireesh create mentally and physically threatened, my closing date December.
Any emi or additional payment pending to the customer we can get any reminder or message, email, letter, followup from the branch, not even any legal action didn't get it from the branch, i called several times even to get my details, after that two months over, while asking my noc the approach to the customer is very bad, I trust the muthoot but now I can understand that not even single reminder to the customer about his loan details, l never suggest your loan again in future to me and my colleagues. Worst experience from your bank due to this situation.
Kindly to the needful.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
13%
Complaints
525
Pending
0
Resolved
67
Regarding conversation with rajeesh on 18/09/2021, he told to pay 2761 then we can waiver the additional balance amount as per the format given by the him, but unfortunately today another one in palakkad Mr. Gireesh from legal department palakkad told to come directly to the bank for noc collecting also it's your duty to collect all the documents only less amount to close given as example by him that if you have an accident you will emergency went to hospital like that it's your responsibility to come to the office directly and close the full amount, he use bad languages, if you want to waiver the amount I can only help, other wise you go to legally with out any hesitation . It's create me very disappointed, unhappy, mentally harassment in my working atmosphere.
This is my second loan in your bank, check my previous loan details and present loan details with your bank, because of my salary account change I told to change it but not changed so that I need to pay additional bounce charge and double interest with covid 19 situation moratorium taken, additionly three months extra premium and interest taken, all this payment closed even if Mr. Gireesh create mentally and physically threatened, my closing date December.
Any emi or additional payment pending to the customer we can get any reminder or message, email, letter, followup from the branch, not even any legal action didn't get it from the branch, i called several times even to get my details, after that two months over, while asking my noc the approach to the customer is very bad, I trust the muthoot but now I can understand that not even single reminder to the customer about his loan details, l never suggest your loan again in future to me and my colleagues. Worst experience from your bank due to this situation.
Kindly to the needful.