Mygubbi — mygubbi hsr layout bangalore is horrible

Address: 560102
Website: www.mygubbi.com

Mygubbi (https://www.mygubbi.com/) is horrible. Avoid at all costs. Had worst experience of life time. 45 days completion is a joke. They don't complete even after 90 days. No one is responsible and their Customer relations or the escalation points are the biggest joke. Nothing works. I am still waiting for my work that was supposed have completed couple of months back. The sales and designers promise they can do anything, few days before expected installation they backtrack(chicken-out) their words. You need to keep following up with them several times. They have a condition that they will start the installation work only after they receive complete payment. Fun starts after that. No one answers your calls. You need to keep following up with them. And they might answer the call if you try calling from a different number. Emails are never answered. Only emails you get from them is for payment reminders, though the work is not ready. Workers are rude and with bloated egos. No co-ordination between any one - Sales, Designers, backend workers, supervisors, carpenters. We wish we knew this before. I am writing this to create awareness for others to not fall prey to their sweet coated sales talk or jazzy webpage or advertisements. I don't want anyone else to go through such a painful experience. When I told them I will be writing a review few days back, no one seem to care. They are not worried about their reputation or afraid of any escalations. Everyone has the same attitude and you will see them finger pointing at others. Designer's blame the sales, Carpenters blame the designers, Supervisors blame the factory, Escalation points don't have any control. They have a bunch of contractors who give a damn to them or to you. I am kicking myself for going with them. If you still feel you want to go with them, ask for a copy of sample work agreement before you give advance. That should give you a hint on what lies ahead. If they don't show it before making a payment, you already have your answers. HORRIBLE AVOID AVOID AVOID. You don't want to lose weeks or months or weekends.
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Hi,

We are so sorry to hear about your experience with us. We apologise for the same, however if you could share your customer ID or Email ID it would be of great help and we will resolve the issue immediately.

Regards,
MyGubbi
Very True my friend. I am also victim like with you.
g11's reply, Jul 18, 2017
victim of Mygubbi (https://www.mygubbi.com/)
Hi,

We are so sorry to hear about your experience with us. We apologise for the same, however if you could share your customer ID or Email ID it would be of great help and we will resolve the issue immediately.

Regards,
MyGubbi
Hi,

I'm facing the same issue, i regret for opting MyGubbi for my interiors. I've made the half payment a month ago and still i didn't receive complete drawings.
Whatever Maruti said is true.
My project is not complete yet, but i'm facing the same issue. point highlighted below.

No one answers your calls.

You need to keep following up with them. And they might answer the call if you try calling from a different number.

Emails are answered only after multiple followups and that too are worthless.

No co-ordination between any one - Sales, Designers, back-end workers, supervisors, carpenters.

No one is responsible and their Customer relations or the escalation points are the biggest joke.

The sales and designers promise they can do anything, they do not stick to their words.

Everyone has the same attitude and you will see them finger pointing at others.

I wish i had read this review before opting MyGubbi.
Can’t agree more -90 days over and we are still pursuing for closure of our issues. Heights of insensitivity to client issues and they are not bothered about customer. The operations team is the disgusting part of the whole episode who always pushes the blame on to the design and sales team.
Worst part is there is no response even after a consumer forum complaint, India should have laws to halt the operations of such companies who are immune to customer promises. Very very very bad.
I have a ready to move flat and I'm waiting on mygubbi designers to finish. I wish I haven't paid the advance. The sales are prompt until they complete the registration process. Once done, we are left hanging in the air. when we ask for a meet to complete the design. I had a 2 and half hour meet (while taking leave from my work) and came up with nothing. After they got our floor plan right, they added in some extra cabinets in the design and hiked my extra cost to 50, 000/-. since, we already paid the advance, it means we are plainly screwed.
The designers are so so so lax, they come to your home sit and start their design work instead of coming with design outlook. My wife and me are literally unhappy by our stupid choice. These guys are just happy to trap people and they start their work rather slowly. It is a messed up work culture and code of conduct they have. we are getting rid of them for 12, 000/- rupees -- lost because we had to pay 10% of the charge before hand.
Looks like 100% of customers facing the same issue, faulty designs, pathetic manufacturing(full of deviation from actual design). Material delivery and installation is night mare for me... My interior installation is going on from 4 months... Still going on

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    MyGubbi Phone
    +91 80 8886 0860
    MyGubbi Address
    1502, 2nd Floor, 19th Main Road, Sector 4, HSR Layout, Bangalore, Karnataka, India - 560102
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