National Highways Authority of India [NHAI] Complaints & Reviews

Gurgaon faridabad toll plaza on gurgaon-faridabad road refuses to accept fast tag even though it has been made mandatory by govt of India. They are only accepting cash or their own local tags; they refuse to acknowledge that fast tags even exist, neither do they have a fast tag reader. They also say that they are going to charge double from every person from 15th December onwards even if they have a fast tag.

On 7th oct, my fastag with icici customer id: 10713343 was activated as monthly pass for gj05jh6097
[protected]
Bhatia toll plaza
217001 - bhatia toll plaza
07/12/2019 12:47:17
31/12/2019 23:59:59
Local monthly within 20kms
Monthlypass
Active
Unlimited,
Were as the same was debited for rs.105 after activation at time 12:51:16 vide trip (Rrn no / trip no) [protected] /[protected],
And complain is raised by me "07/12/2019 15:00:24 web inquiry submitted for customer id: 10713343 with ticket no. : cmp[protected]", but till now no resolution is provided, hence i need to file a suite demanding financial harashment for rs.10 lakh

Respected sir on the national highway no.1 delhi to karnal there many fruit halkers sells there product and many vehicle stop their cars. That is too much dangerous on highway. Traffic police also remain there. But i think they takes money from them so they ignore this problem. So i extremely request you kindly do something. You will see in this video. An accident was close escape of an scooter.

R/ sir it is submitted that i have visited from kota to jaipur on nh 52 on dated 01.12.19 and during the return from jaipur m rs 65.00 has been deductedfrom my fastage account at 20;35 by transction id no [protected] / 608328 dated 01.12.19 at kishorepura toll plaza near deoli.
My vehicle no is rj 08 ca 0916. And my fastage account is bank of baroda id is 10041255
On dated 05.12.19 at 15.25 hrs rs 145.00 has been deducted from my fastage account vide transaction id no [protected] in respect of chargeback debit adjustment for the standard toll charge transction dated 01.12.19, 20;35 hrs with rrn [protected].
Sir i had deposited my toll amount from my fastage account online of my 01.12.19 visit. So you are requested to refund the amount rs 145.00 to me that was bymistak deduct from my account by toll plaza/ nhai

Today morning when i crossed the dakhina shekpur toll plaza which is between nigoha-bachrawa, up, they charged me twice (Fastag transanction time 09.50.21 dated 08/12/2019, lane-e, tag class-vc4, transanction id-592850). First from my fast tag but they told me that my fastag is blocked and they charged me 90rs in cash.

On completion of journey, when i checked from my fastag account purchased online from hdfc, rs 90/- has been deducted from my fastag. Thus they charged me twice deliberately by misinforming me. This can be cross-checked from the cctv of the plaza.

I asked to toll authority about this but they didn't listen to my complaint. Beside this they blamed me and they came to fight with me.
From sandeep shukla, mobile-[protected]

I travelled from delhi to ambala on 07/12/2019 and returned to delhi within 24 hours. At bhagan toll plaza enroute toll tax was deducted twice from my fastag. There were two deductions of rs 70.00 each for one crossing. I crossed at around 1.45 pm on 07/12/2019. One deduction was done at 01:43:15 and the other deduction at 01:49:51. My fastag is of icici bank and the vehicle number attached to it is mbjaa3em[protected]. You are requested to refund the excess deduction of rs 70.00

This is to bring to your notice that fastag service at bara toll on lucknow-sultanpur highway is very poor. The sensor does not senses the fastag and the workers at toll always insist on cash payment. This happens on a regular basis. They only bring the hand held reader machine when it is strictly asked. Please look into the matter and make sure to resolve this issue a. S. A. P. And reply to me on [protected]@gmail.com

There are large potholes along the tirupati chennai highway which is near tirupati airport. Though the road comes under the toll region which ticket i have attached, the road maintenance is very poor. The government although is striving to make better life for people by collecting good amount of fines and toll taxes etc. So, i feel the authorities should not waste this money and at least make the roads under toll regions safe first.

I was charged rs 100 by my fastag account on 8.12.2019 at 20.38 mins by mohtara toll plaza sihora, madhya pradesh though i was having a return ticket no. [protected] dated 8/12/2019, 13.19 mins. My vehicle no. Is mp 20 cj 5028. We were not refunded the amount. Kindly look into the matter and help us. Kindly help us for refund amount.
Thanking you

Dear sir,
While entering toll from vadodara to ahmedabad you charge rs. 110 and return fees of rs. 50 totalling to rs. 160. But if we exit from ctm then charged rs. 110 and while return trip if we enter from gandhinagar bypass you charge for rs. 105 instead of rs. 50 which totals to rs. 215 instead of rs. 160.

Also meanwhile if a i go to nadiad and return within 45 minutes, you charge for rs. 110 + rs. 105 + rs. 55 = total of rs. 270 for return journey instead of rs. 160.

What kind of loot this is?

This is cheating for fastag users.

Kindly provide refund of excess money to my fastag account

Thanks

Sachin
[protected]

For the same section paid the toll amout twice.
Section - tambaran to thindivanam
Collected toll amout at two places for the same section as mentioned above.
Plaza name :athur @km.103.500 (Paid rs 55)
Plaza name: paranur @km.52.820 (Paid rs 60)

Was forced to pay the amount. Please look into the issue and provide a satisfied solution.

Respected sir,
Toll plaza on national highway 48 (Nh 48) in western maharashtra between kolhapur to satara taswade toll plaza & kini toll plaza do not give discount / concession for return trip within 24 hours of time. This happens even with fastag also. Please verify and ask the concerned authority or toll manager of toll plaza to give discount /concession to tax payer for the return trip within 24 hours.

I bring to your kind attn, that after crossing thirutanni and entering andhra, it was a difficult car journey because i find unauthorised speed breakers every 5kms as we pass those towns. All the speed breakers are more accident inducers, designed in the most unscientific manner. Why should we pay a toll of rs70/. And have speed breakers every 5kms. Kindly ensure those speed breakers be removed otherwise stop collecting the toll

My vehicle number is ap27w5857
Igot msg from dear customer, your sbi fastag account ending with 154e0 vehicle number: ap27w5857 has been debited rs.425 for toll charges at tangatur toll plaza on 07-dec-2019 01:34:45 am available balance is rs.395
But my vehicle did not go through this toll gate but my amount is deducted
Please check and return my money back to my account my mobile number is [protected] i called customer...

We were travelling from our car no. Rj20-cg-3355 from dara to kota on mandana toll plaza staff mr. Raghvendra singh (As told by staff available there) misbheaved and used abused langauge with us which was the end. He even refused to tell the name of contractor and later on they told the company"s name as noor mohammad. Transaction id[protected], lane no. D01, tc id - tc00016

The fastag card id 0131c2ffee3b59f3 taken from airtel thanks for my personal car wb 30r 9459 on 27.11.2019, responding to the transport ministry's appeal for using fastag compulsorily from 01.12.2019 for crossing nhai toll plazza. It worked upto 03.12.2019, thereafter not responding despite having sufficient monetary balance in airtel wallet to cross the specific toll plazza. Taken up with the co. 'airtel thanks' through mail and phone call but the it is not yet resolved. As a result i to pay cash payment at toll plazza.

Under compulsion, i sending this complaint to nhai for early solution. I feel system of strong punishment system to those company putting trouble to the people through their careless activity.

Sir,
I traveling mumbai to navsari in my car. Gj 21ah7361 dated 04/12/2019.
And evening time 18:00:47 charothi toll plaza stay hear in fastag line.
Wait & wait.. So i dropdown car and cheak to cabin. Than no bady here to cabin
And one man come to cabin.
I explain to this man this is fastag line?
Man said. Kya problem he.
I said kabke line me khade he, fastag ki line me esa thoda chalta he,.
Man said kya he. Aur konsa gadi he. Dekho fast ki line me bhi cash wale gush jate he to meri kya galti he.
I said. Aapka admi ko bolo wo sabka fastag ka sticker dekhke bej raha he. Man said. Kya he, gadi me betho.
And uske bad line dhire dhire chalu hui aur jab mera number jab aaya to usme time lagaya. Uske bad gate khula aur mera gadi leke me nikal gaya. Aur date.[protected] ko dophar 3.20 pm ko mere mobile me fastag ka ek masage aaya, "daer customer, your baroda fastag account no. 20042023, vehical no. Gj21ah7361 is dispute on trip number 631291 for date[protected]:00:47" ye sms aaya.
Muje ye samaj me nahi aa rahe he ki vaha bolne jane me konsa dispute hamne kiya he. Aap vahake cc tv futej dekhe aur hamko batana ki galti kiski he.?

On 06 december 2019 at talegaon toll plaza fast tag not detected the amount paid cash but after few hours the amount deducted via fastag account the same thing happened on 03 december 2019 during solapur highway as well.
The sms of deduction is generated after 2 hrs so it is very difficult to cross verify
How to recover the amount and act in a such case?

Dear sir/ madame,
Vehicle no.: mh02ee6830

I was travelling from mumbai to pune on wednesday with my valid fast tag. When i reached the first toll which is khalapur, the counter person asked me to pay for the toll which is rs. 230 from mumbai to pune which also includes the talegaon toll. I asked him that i have fast tag with sufficient funds so why not get the same deducted. He said that it is not valid, so i paid him rs. 230.00 and when i reached the 2nd toll which is the talegoan toll a tax of rs. 173 got auto deducted from my fast tag account. Hence request you to please look into the matter and reply and please refund my tax.

The details of my fast tag customer id is 11519890 linked with icici bank

The details of the trip:
Khalapur toll receipt:
Toll tax: rs. 230.00
Cash receipt no. 32102040 dated: 04/12/2019time: 21:58:51
Trans no.: [protected]
Exit plaza: talegoan off east

Second toll plaza where my payment got auto deducted from fast tag which was already paid on the khalapur toll:

Toll tax: rs. 173.00
Trip no.:[protected]
Date:[protected]

My vehicle number is mh-14 fk-7884. I got a message for echallan of fine rs. 200 for parking the vehicle in no parking area on 05-dec-2019 14:53 and attached evidences image showing that it is a motor cycle with same vehicle number.
Its totally wrong. I was in my office (Talwade, pune) at that time and i have a jupiter (Scooter) not motor cycle.
How it is possible that same vehicle number on two vehicle.