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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 30, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints(8440)

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H
Heena Virmani
Jan 30, 2025
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Illegitimate charge of toll tax.

Dear sir,

This email is to draw your kind attention to this matter regarding illegitimate charge of toll tax.

I have been traveling from Faridabad Sector 2 to IMT Manesar via Mumbai expressway and National Peripheral expressway for the last one year and since then i am continuously facing this issue of being charged excess or wrong toll. I have been charged at those toll plazas also which I have never travelled...
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Z
Zioniam
Jan 14, 2025
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Toll double charged 14/1/25

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* ** 4**1 on 14/01/25 15:55:46 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 1021.88. For Emergency Call NHAI Helpline 1033.

Return also charged 75

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* **4**1 on 14/01/25 22:02:35 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 946.88....
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U
umashankarnr
from Bengaluru, Karnataka
Dec 12, 2024
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Unauthorized toll collection - is it another scam?

I am a resident of Bangalore, I was starting from office to home at 3.00 PM on 11th December 2024 . In night I get a SMS as Toll deducted by K N Hundy toll Plaza with deduction of Rs 60/- from my car fast tag account.
This is the second time it is happening to me, two months back there were two deductions at late night from a Toll plaza near Bangalore.

Present incident : 11 Dec 2024 :time 15:32:37 as per the SMS .br...
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H
hpathak91
from Surat, Gujarat
Dec 3, 2024
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Request to regulate heavy vehicle movement at nh48, palsana chowkdi, surat, gujarat

I am writing to bring to your attention a pressing concern regarding the safety of commuters and pedestrians at Palsana Chowkdi, Surat. As you may be aware, this intersection is a critical junction for traffic movement, particularly for heavy vehicles.

The issue arises during the evening hours, specifically between 6 pm and 7 pm, when a large number of workers from nearby industries commute back home. Unfortunately, this coincides...
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D
Dev_081289
from Behror, Rajasthan
Oct 25, 2024
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Toll charges deducted more than required

I have entered from the panchgaon toll toward the palwal but there is no entry barrier and no scanning for entry time, when i was exit at Khalipur toll, my toll fees deducted 235 which should deduct approx 65 rs only so please reverse the money which charsed more.

CAR Details RJ02CF8298
Date 24.10.2024
time - 07:10 AM...
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S
sguptadel
from Delhi, Delhi
Oct 15, 2024
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Wrong deduction of toll amount from fastag

Dear Sir/Madam
This is to inform you that Toll amount on KMP Expressway was wrongly deducted from my Axis Bank Fasttag Car no HR36AJ2949.
Started Journey today morning i.e. 15/10/2024 from Manesar toll to Farukhnagar toll, deducted 35/- (correct amount) but when I started from Farukhnagar to Manesar amount of 175/- deducted instead of 15/-.
Please refund the wrongly deducted amount of 160/- as soon as possible.
Regardsbr...
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M
Mahadeep Singh Gohil
Sep 24, 2024
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Toll deducted without having travelled.

Address: A 502, Shyam Stayus

I received a message today at 5:26 pm saying

INR 85 toll paid from IDFC FIRST Bank Tag 3XXX47A0 for vehicle no. GJ01RU1172 at Kobadi on 22/09/24 18:09. Avbl. Bal.: INR670.

I want to raise a concern that my vehicle was exempted when I traveled a day before yesterday but today they deducted the money and I am not even traveling when they charged....
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P
pravinbhoyar
from Bengaluru, Karnataka
Sep 10, 2024
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NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare street light

NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare
1. street light
2.damaged divider

It is very necessary to resolve as during night it is not visible which clearly attracts the chances of accident...
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R
r_jerald
from Chennai, Tamil Nadu
Aug 28, 2024
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Deducting amount under wrong category for vehicles

I travelled from Bangalore to Chennai on 16th August 2024 via Hosur Road Toll plaza (P1) . They deducted amount more than what given in the chart.
I raised a complaint through Bank Fast Tag

NAVAYUGA BANGALOORU TOLLWAY
ETC/[protected]/0010022408161702110287/TN22DM8681/116001/[protected]

Hosur Road (P1) Toll
ETC/[protected]/01000Z[protected]/TN22DM8681/556025/[protected]
br...
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B
bshirish
from Pune, Maharashtra
Aug 20, 2024
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Wrong adjustment debit for my trip on 16/08/2024

National Highways Authority Of India [NHAI] — Wrong adjustment debit for my trip on 16/08/2024
12:33:04
B Shirish
Address: Gayatri Towers, Hyderabad.

I used my car TS 07 HK 1085 for Purandar trip from Pune on 16/08/2024
12:33:04. As i am having fast tag no [protected] through Axis Bank.
all toll charges are collected automatically.

To my surprise, I received SMS that my...
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A
ARZU KHAN
Jul 30, 2024
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Wrongly deducted toll tax vehicle number - MP04CX0570

Address: 210 A BLOCK THE HOMES AYODHYA BYPASS

To grievance department,

this is to bring your kind notice that yesterday i received a message from bhourasha toll to deduct toll tax of rupees seventy-seven which is a false
yesterday or before for a week my vehicle was in my house in my parking kindly look into the matter and please cross-check the vehicle in double numbers and return my toll tax amount of seventy-seven rupees on a priority basis received the message...
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S
Sadhasiva Vardhi
from Tirupati, Andhra Pradesh
Jul 24, 2024
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fuel tank get damaged in highway due to broken rod on nh140

On 21st July I was traveling from Tirupati to Bangalore highway (NH140)
There is a broken steel rod on one of the bridges in highway (Bahuda River Bridge), because of that my vehicle fuel tank gets damaged and when I contact Toll Plaza CRO team they said that they are not responsible for my vehicle damage.

I request you to make the penalty for my vehicle and do the needful.

Vehicle number is: KA03NQ3391br...
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M
Mundra075
Jul 20, 2024
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Approved from RO, pending for verification and approval at CO.Division

Address: Vashi

Approved from RO, pending for verification and approval at CO.Division.
It’s being almost a month still not approved or I am not able to get the status of approval C.O department when fast tag is compulsory then it be a fast process RO-MUM[protected]...
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S
Sushan7_
Jul 13, 2024
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life threatening highway no 348

Dear Authorities,

Highway No 348 which starts from. PALASPE PHATA Panvel is in worst condition potholes size has developed too large, large vehicle can fall on either side of road . Full road is in worst condition no light at night, no emergency service, no CCTV CAMERA.
I tried to contact NHAI person associated, which office is located at T point on Highway No 348.but he refused to talk .
Beside their office...
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A
adeep598
Jun 21, 2024
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toll wrongly deducted

Address: Ghaziabad

I received a message that my toll is deducted despite car being at home. I received the following message as sms

Rs.55 toll debited for VRN-UP37Q3049 on[protected]:41:25 at Rasoolpur Sikrod DME. Bal:Rs.272. Click https://acl.cc/adyqG1vw for dispute - IDBI Bank

Kindly check and resolve...
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P
Parmod Kumar Tewatia
Jun 4, 2024
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Wrong detection of tool crages

Address: E 56 ground floor Ardee City

I was travelling on Kundli Gaziyabad Palwal ( KGP ) express way on dated 26th May. I started my from Maujpur -Chaisha and then exit at Chhajunagar Palwal and then take KMP.
There was a detection of Rs 265 where as in actual it should be Rs 30 only..
My Vehical no is HR26DS5305.
date of travelling - 26th May 2024.
Dispute area- KMP and KGP....
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P
parveen manhas
Jun 1, 2024
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Application regarding exempted Fastag pending for verification at CO Division NHAI

Address: H No 1225/12, Gali No. 2, Shanti Nagar, Kurukshetra Mob No. 9996005623

Respected sir
I Had Applied for exempted Fastag as DIVYANGJAN and my Application No is RO-CHA[protected], on dated 23 April 2023, which is approved by RO Chandigarh on dated 25 April 2023, but after that no action has been taken by the next concerned department till date.
You are requested to take necessary action as soon as possible.

Thanking you
Parveen Kumar
Mob- [protected]...
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J
jayantkadam
from Karad, Maharashtra
May 22, 2024
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Address: vaibhav colony karad

Dear sir, I am traveled through Pune banglor national highway NH48 dated[protected] from karad to kolhapur .in travel there is a Kini toll Plazza when i travels towards kolhapur Rs 70/- toll deducted. same date within two hours i am return towards karad actually as per your rules Rs 30/- toll amount should be deducted, but my fast tag Rs 70 deducted. So please refund my amount as early as possible.
Thank you
I attached proof .
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    T
    thilaksubramani
    from Bengaluru, Karnataka
    May 9, 2024
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    Not able to deactivate and close 1st owner fastag. 1st owner of the car is not responding properly. so, i couldn't update the bank details and cancelled cheque to close the fastag. i am trying to get 1st owner details from april 22nd to till date. but proper response.

    i need help to deactivate and close the fastag.

    Please don't comment or respond saying that "there is no option other than providing 1st owner bank details".

    i have reached out 1033 fastag customer service, but they are not giving any alternative solution
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      B
      Bharti281262
      May 1, 2024
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      Missed flight back to UK due to severe traffic congestion on NH48 on 29/02/2024. Claiming missed departure compensation but need an official Highways report confirming the traffic delays that day.
      Have emailed NHAI.org and Mumbai Traffic Police (via Twitter too) several times explaining the circumstances of missed departure but no response thus far.
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