National Highways Authority Of India [NHAI] — Charged Double Amount

When we are in Vaiguntham Toll Plaza and when we tried to pass the lane via Fastag, the lane representative informed us like no balance in our Fastag account. And because of that reason we have charged 120 rupees instead of 60 rupees, including the fine for wrong lane entry. The concern here is, we. have the balance in Fastag account and the amount was debited successfully and also we have charged 120 rupees as a cash payment saying that wrong lane entry with fine.

So on total we are charged with 180 rupees instead of 60 rupees. Kindly check on the above request and do the needful.

Vehicle Details Below,
Car No: TN 70 J 5695
Time of Entry: 07:33:29