National Highways Authority Of India [NHAI] — Complaint against toll plaza at Sasaram Toll Plaza, Sheosagar, Rohtas District, Bihar, 821113.

Address: Sasaram Toll Plaza, Sheosagar, Rohtas District, Bihar, 821113.

Sir,

I, Navnit Kumar, Tekra kalan, dumariya, gaya bihar 824221, [protected], [protected]@gmail.com, am filing this complaint against the toll plaza.

My car number is BR2N5323 and it has a FASTag installed. I was traveling from my home- Tekra kalan, dumariya, gaya bihar 824221 on January 14, 2024. On the way, I had to pass through the toll plaza at [Sasaram Toll Plaza, Sheosagar, Rohtas District, Bihar, 821113. The toll fee was paid through FASTag at that time.

However, when I was returning home, there was some problem in the system of the toll plaza. Due to this, the balance in my FASTag was showing low. While I had 632 rupees in my FASTag. Due to this problem, I had to pay double the toll fee.

I request you to investigate this matter and refund me the additional toll fee I paid.

I hope you will take appropriate action in this matter.

Thank you.

NAVNIT KUMAR

[protected]