National Highways Authority Of India [NHAI] — Dispute of transaction at toll plaza

While crossing NH ASROGA TOLL PLAZA U.P. ...At toll booth mr. Anil kumar shukla told me that my fast tag isn't working...i have to pay cash as toll fees so i did the same ..after crossing ASROGA toll with in few minutes i received an msg from fast tag that i have been charges toll fare ...

Dont know was it a fraud by toll guy or any technical issue ..please look about it and initiate refund as soon as possible . I am attaching both manual slip as well as fast tag generated msg with this complaint
thankyou