National Highways Authority Of India [NHAI] — Fast Tag Recharge

Address: Mumbai City, Maharashtra, 400054

Dear Sirs/Madame,

Please refer the Fast Tag Customer Id :[protected] which has come to me today.

We are sorry to inform you that we are facing some severe problem in recharging the Account by means of NEFT/RTGS from Union Bank of India
our principal banker..

When we are trying to recharge the account a challan is being generated from your website which mentions of all details of the Beneficiary Accounts
along with the name/account number and IFSC code, etc.

These particulars are necessary to register the beneficiary with Union Bank of India. To register the beneficiary the cooling period is 24 to 48 hrs,
which means if we register the beneficiary now, we can transfer the amount for recharge only after 24 hrs.

Now my contention is every time we need to recharge this Fasttag a new Account Number is generated by your website where as the other details
remains the same as before. Now again we have to newly register the same with Union Bank of India following the same procedure with the new
beneficiary account number and wait for 24 hrs to recharge by means of NEFT or RTGS. Here all teh details are as before except the beneficiary
account number is changed.

Our contention is that can not the account number be constant with the other details as we do in case of the different Fleet Card of various Oil
Corporations.

The process of registering the beneficiary for every recharge is cu-cumbersome and instead of making things simpler in this digital India age you are making things worse and complicated.

Even if we do the RTGS or NEFT from ICICI Bank Ltd account the same process will have to be followed except that in ICICI Bank the process of
registering a Beneficiary is fast withing few mins but the question is how many beneficiary of the same name with different account number you want
us to register.

We would request you to kindly look into this matter and find a solution to it at the earliest or else this Fasttag is useless for transporters like us.

An early actions and response will be highly appreciated

Thanks
Regards
Arjan Gidwani
Pioneer Carriers,
401, New Sterling Apartment,
2nd Hasnabad Lane,
Santacruz (West)
Mumbai- 400 054
Cell No.:(+91)[protected]