National Highways Authority Of India [NHAI] — Fastag and cash lane were same

Bhilwara to ladpura khachrol toll plaza
I was with my family in my car . Then i was about to pass this toll . What i found after reaching there is that there is only 1 line for passing as there were no seperate lines for fastag and cash . I asked the concerned authority about it . Then they started misbehaving. And then I started to switchon. The video then the people there said we will snatch your phone and will not give back there were lot of people of toll staff and they started abusing us . Then i asked the manger to give me complain book and I started to write down my complains then the manager wrote down that all line are working which were not . Manager name was kalu singh . If i will remain there for some more time they wuld have beaten us with my elderly parents . Please look after this whole scenario