National Highways Authority Of India [NHAI] — Harassment at toll plaza.

Sir,
I do have valid Fastag, user ID[protected], having wallet value more than Rs.1000/-.
When I passed Chhazarsi(up) toll plaza on dated 19.12.2020, Rs.125/- were deducted from the fastag and recieved the massage as well email on my registered mobile and email for the same.
But when I, on the same day after only 1hr, passed from Bridge Ghat(up) toll, person at this toll told that my fastag is not being read and I was detained for more than 10 minutes, for no fault of mine and asked for double cash.
Tha same happened at the toll at Zoya( up).

My complaint is when I do have valid Fastag, having sufficient wallet value then why I was harassed. Who will be responsible for the same, while Hon'ble Transport Minister has issued the clear guidelines regarding cash collection on all tools be stopped since 31.12.2020.