National Highways Authority Of India [NHAI] — In toll gates both manual cash and automatic debit from fastag are being taken place

Address: lokhra

In the nazirakhat toll plaza, i have paid the tax by cash, but later my fast tag account was also debited for the trip. If fast tag gets auto debited, then why they are taking the cash manually without checking properly as they said we can pay either by cash or by fast tag. This is the second time i have been facing this type of excess charging and there is no process of tracking. Earlier when i used my fast tag they debited twice the amount for the same trip.
Please look into the matter as there is no proper procedure for taking the taxes and also even after paying the taxes the road quality has still not developed. We don't know whether our tax amount are being used properly or not? and i want my excess amount taken in to gate back for an amount of rs 110/-.

I request for your kind intervention.