National Highways Authority Of India [NHAI] — Physically disabled vehicle ruckus problem creating

Address: tirunelvel

Dear sir,
I am have no lower limbs due to spinal cord injury and I have my vehicle been registered under invalid carriage with Tenkasi RTO. Yesterday I went for checkup to hospital to Nagercoil via Tirunelveli Nanguneri Toll gate, but the staff were not allowing me to pass through toll gate even after showing my ID card, RC book and asked rudely to pay Fast tag fees which hurted emotional very much. The staffs were indiscipline and asked to mandatary pay the fees or said will not allow further.
They told it's NHAI orders recently applied from last 2 months and have to report to police station about my vehicle.
I have found no trouble or problems with other toll gate but only this toll gate staff behaving like this.
I have gone through your website also it's states that Physically handicapped persons can reap the benefits of non payment o[censored]ser fees upon production of valid ID Card.
Sir, with kind dignity I am requesting you to kindly direct the staff members to behave properly and all allow such vehicles without any trouble or problems.