National Highways Authority Of India [NHAI] — Refund of toll penalty

Sir.
On 24 Dec 2020 I recharged my axis bank fastag with Amt 1000/ at 02:10 PM and I got message updated successfuly then I crossed Anantram toll plaza and Phoop toll at 03:01 PM and 04:18 respectively.Both toll fastag not worked due to insufficient balance.but my fastag balance was Rs1150/. Due to this situation. I harrased by toll employee and I paid toll with penality. I also complain about this to both. I gave complain no 2805915. On today I do not got my penality money back.pl do needful.
MH15CM 2307