National Highways Authority Of India [NHAI] — Regarding waiting time in toll plaza

Hello this Sindhu here from karnataka in ashoka toll plaza we were waited for more than 10 minutes in ashoka toll plaza hirebagewadi coz of der improper service and we didnt get any kind of exmption over der. Whether 3mintutes waiting rule dont apply to them or what we really dont understand its really creating problems to common people please look after these things