National Highways Authority Of India [NHAI] — Request for refund - reg

Address: 635001

Sir, with reference to my ETC (fastag) account no. 20050114 and license plate no. TN29 AM7795, i am using the fastag at Krishnagiri (Tamilnadu) toll plaza. The autodetection of local pass amount accounting to Rs.235/- has been deducted for the month of December 2016 on 7.12.16 as the Union Government has announced that all the toll fees have been suspended due to demonetisation. Inspite of that, for the to and fro passing at the abovesaid toll plaza on 03.12.16, an amount of Rs.120/- (Rs.60+Rs.60) has been deducted on 24.12.16. Only hand-readers are used at the ETC lane and the details are uploaded at the toll plaza for a week or fortnight. So, there is delay in receiving the sms alerts regarding the deductions. I have approached the toll plaza staff in person and I faced a bitter experience in getting a suitable reply. No staff is able to reply about, why the amount has been deducted during the period in which the Union Government has suspended the toll fees due to demonetisation. As the system update is not proper and also not carried over as a day-to-day routine, these discrepancies occur. Along with me, there were more people stating the same complaints. Kindly pursue this as we, the citizens of India abide by all rules and inspite of that, suffer due to the lethargic attitude of the staff at the Krishnagiri (Tamilnadu) toll plaza