National Highways Authority Of India [NHAI] — Rude Staff Behaviour at Champa Toll Plaza

Address: Champa Toll Plaza, Champa, Umred Road , Nagpur, Maharashtra

I was traveling to my native place from Nagpur with my family in my car MH 33 V 3030 on 9 Mar 2024. I entered the toll plaza queue with 2 vehicles infront of my car. It took very long time to scan the fastag of front vehicle. I continuosly started horning. After 10 mins, they told to take return from the lane and join another lane. Staff gathered towards our car and were talking very arrogantly. They were arguing not to open the gate. Two lane cars were made to reverse and enter only single working lane which wasted our 15-20 minutes. Need proper training to handle the customers.