National Highways Authority Of India [NHAI] — Toll amount deducted forcefully and misbehaving

Address: Bhavdeen toll plaza sirsa haryana

I have crossed bhavdeen till plaza and amount Rs 60 deducted through fast tag (as per pic attached) inreturn the toll agent asked me that there is no balance in your fast tag but my wallet shows balance . And they deduct the Rs 60 downward my journey manually (As per attachment) while as per rule the amount will be 30 Rs . And they also misbehave with us .
So you are requested to take proper action so that NHAI's reputation will continue.
Thanks and regards
Email [protected]@gmail.com
Phone no- [protected]
Message amount deduction :-

Dear Customer, Your FasTag A/c has been debited for Rs. 60 for transaction by Vehicle HR24R2626 at Toll Bhavdeen Plaza on[protected]T14:40:34. Balance amount in the A/c is Rs. 74.5 - HDFC Bank Ltd.