National Highways Authority Of India [NHAI] — Toll fare collected even though the toll road was closed for public.

Vehicle Reg no: KA06P7568
Toll crossed on 30 April 2023, 12:31 PM
Fastag ID: 34161FA82032BE4003DED40
Phone: [protected]

Around 12:31 PM on 30 April 2023, I crossed the Kaniminike Toll Plaza.
I enquired the toll collecting person that if the toll road is open for public.
That person said, its open for public to travel.

I believed and I paid the toll fare of Rs.135 and proceeded on the toll road.

After around 100 meters, we were asked to exit from the toll road and asked us to go in service road.

That day, Our PM was visiting Channapatna for some reasons. Due to this, they had closed the toll road.

Now when the toll road is closed, why did they collect the fare?

I enquired before entering the toll road, they said, its open for public.
But after collecting the toll, they closed the toll road and asked us to go in service road.

Please ask toll company to refund the toll fare collected in this case.