National Highways Authority Of India [NHAI] — Wrong Toll Deduction at Khed Shivapur Toll Plaza, Pune-Satara Road, Maharashtra State, India

As per GoI Notification from a year or more back, local personal vehicles from Pune District (Vehicle Registration Nos starting with MH12 & MH14) is exempted from paying Toll at Khed Shivapur Toll Plaza on the Pune-Satara Road.

However, the toll operator is charging regular toll charges (Rs. 95/-) for local vehicles and ironically, the display at Toll Booth shows the car as EX (Exempted) - Rs. 0/- but I get a message after a long time about the deduction from our FasTag account.

When I raised a written complaint to the bank, in my case, PayTm has directed me to get in touch with the Toll Operator directly to get the issue resolved since PayTm says that it is the discretion of the Toll Operator to decide about exemption for local vehicles. It seems like everyone out there is hand-in-gloves in fleecing the common citizens of this country, who is already broken by the COVID Pandemic and is made to run from pillar-to-post.

My queries with PayTm FasTag has following ticket numbers:

No.[protected] Dt. 06.01.2021
No.[protected] Dt. 07.01.2021

I have attached two screenshots of the deducted amount for your records.

I want it refunded immediately.

Jadhav