Netflix — amount wrongly deducted from card and now no refund even after 2 months

Address: Pune, Maharashtra, 411014
Website: www.Netflix.com

Netflix has wrongfully deducted amount from my card bypassing the rbi norms of 2 factor authentication and since last 2 months they are just not refunding back my amount of rs.799/. They just do not have any escalation matrix displayed on their website. This is a complete fraud that they are playing with all indian consumers, when asking they just say that there is some issue with the refund and will take time. It has been over 2 months now still they do not have any confirmation. Even when asking for details of refund initiated by them they just come up with a story and ignore the question. This is a huge huge fraud played by netflix, and when i searched online i see that lot of people like me have been victims of this foulplay. Please take some actions or else companies like this will loot indian consumers. I have all the saved chats from netflix which i can share. Please take some action.
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    Pune
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