[Resolved]  Netmeds — Medicines/ 80% ordered medicine not delivered more than 20 days

Address: 41-1, Park Avenue, Vilankuruchi post, coimbatore

I have ordered regular madicine on 10nOv 2021 at netmeds.
Medicine I have ordered all important madicine and it's for suger, pressure and fits issues...I can not keep my 66y mom for a single day without Madicine.
Status shows medicine reached coimbatore in 2 to 4 days but madicine was not delivered and I did not get any calles from delivery department.
I received 2 madicine out of 11 and they splitted my one order into 3 deliveries/ parcels.
Updated on my order it shows " sai tally could not be initiated - internet issue / power failure, physically shipment to be verify.
When I contacted the customer service On 27th I come to know they can not deliver. And the money will be refund later.
My problem in this is my mom is waiting for this madicine for a long time without taking regular madicine... In top of it if netmeds can not able to deliver, it's a responsiblity that they have to intimate the patients that the madicine will not be delivered.
Nothing has happened in this case.
So people reading this complaint request you to think twise before ordering the madicine on netmeds. ( Or any online portail ) for their own reasons they don't bother even patients pass away.
Being a care taker please be very careful for your loved once.
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Jan 10, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2021
Netmeds Customer Care's response
Hi Mukesh,

Sorry for the inconvenience.

Please be informed that the order has been refunded as it was undeliverable. We will surely take the necessary steps for the betterment of our services.

Looking forward to serving you in a better manner soon.

Regards,
Netmeds Team!
 
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