[Resolved]  Netmeds — Partial order

I have ordered regular medicine on 20 Jun 2022 at netmeds.
Medicine I have ordered all important medicine and it's for Diabetic...I can not keep my 71yr mom for a single day without Medicine.
Status shows medicine shipped from dt.20.06.2022 at 6.40pm Order Id is[protected]ASO2 till date
I received 2 medicine out of 3 and they splited my one order into 3 deliveries/ parcels.
When I contacted the customer service I unable to get proper response saying that give us 1 or 2 days it will be delivered but already order estimated delivery is already passed.
My problem in this is my mom is waiting for this medicine for a long time without taking regular medicine... In top of it if netmeds can not able to deliver, it's a responsibility that they have to intimate the patients that the medicine will not be delivered.Nothing has happened in this case.
So people reading this complaint request you to think twice before ordering the medicine on netmeds. ( Or any online portal ) for their own reasons they don't bother even patients pass away.
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Aug 5, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Jun 27, 2022
Updated by rajshekhar317
I have ordered regular medicine on 20 Jun 2022 at netmeds.
Medicine I have ordered all important medicine and it's for Diabetic...I can not keep my 71yr mom for a single day without Medicine.
Status shows medicine shipped from dt.20.06.2022 at 6.40pm Order Id is[protected]ASO2 till date
I received 2 medicine out of 3 and they splited my one order into 3 deliveries/ parcels.
When I contacted the customer service I unable to get proper response saying that give us 1 or 2 days it will be delivered but already order estimated delivery is already passed.
My problem in this is my mom is waiting for this medicine for a long time without taking regular medicine... In top of it if netmeds can not able to deliver, it's a responsibility that they have to intimate the patients that the medicine will not be delivered.Nothing has happened in this case.
So people reading this complaint request you to think twice before ordering the medicine on netmeds. ( Or any online portal ) for their own reasons they don't bother even patients pass away.
Verified Support
Jun 28, 2022
Netmeds Customer Care's response
Hi Rajshekhar,

Sorry for the inconvenience.

We are working on your concern and will notify you at the earliest. We need your cooperation in this regard.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!
 
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