I took insurance for my lenovo model-s660 smart-phone on 05/07/2015. same was theft (pick-pocketed) on 18/04/16 and for same the procedure for claim was submitted on 20/04/16 to the insurance company as per their required formats, forms and supporting. but till date i haven't received any reply / update. there is no correspondence from the company side. hence may request you to kindly look into the matter and do the needful asap.
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