New India Assurance — car insurance claim not settled even after one year

Address: Pathankot, Punjab, 145001

Car no pb 35 s 2099 xylo.
Even after one year. New india assurance co pathankot d. O office. Not able to settle claim. All staff making fool. Car is standing in karnal workshop from last one year.
Assurance co. On did not tell us what do with car. After one year they are telling us to get car repaired. Firstly they told us for cash loss. Now even still they are not confirmed anything they bluntly refused to give anything in written.
First they said for cash loss, then they are saying to repair car after one year. Now claim amount is less than the amount rent amount where car is placed from last one year.

Staff is looking for bribe.