New India Assurance — car insurance claim payment pending

Address: Amravati, Maharashtra, 442301

My car policy. No.[protected] claim is pending for payment as settlement done one month before from nagpur ro to amravati div. No reponce from both end.
I have done final survey from surveyor and after his final report it has been submitted to ngapur ro office from nagpur ro office file has been transferred to amravati divisional office on 31.08.2017
I have called several times in amravati office but not connected so i have mailed once response got that they will credit within a week i. E upto 27.09.2017, but till date no amount has been credited to my account

How to know payment status my detail:-
Swapnil dayalpawar
Vehicle no. Mh34-am2411