New India Assurance — Car Insurance details not given

For claim no.[protected], Policy number[protected] and Invoice no. 140000CN[protected] I have asked as to what is the total amount of claim made and what is allowed item wise since hardly one third amount is given. I have made multiple requests to the officer Mr. Usman Ansari, Administrative Officer of Motor Claim Hub, Mumbai Regional Office II - Tel[protected] and email address usman.[protected]@newindia.co.in and copy to mousumi.[protected]@newindia.co.in but none of them bother to respond. Land line no. no body bothers to respond and multiple call to Mr. Usman on his mobile no. [protected] are also not reponded or called back. Is this the way you treat your customers? Are these responsible officers who are paid from our premium paid to you. Are they answerable? Is it not my right to get details as to what is senctioned and what is rejected and why? Are you doing any favour by giving one third of amount without giving any details?