New India Assurance — car insurance policy

Address: New Delhi, Delhi, 110005

Policy number[protected], vehicle registration no - dl 10ct 4153

Sir,

My car met with accident on 13\05\2018 for which i took my car to maruti naraina workshop on 15\05\2018. Survey was done two days later and as my car was damaged from three sides, i was asked to explain the sequence of events which led to damage of three sides in writing, which i did and signed below after explaining the same.

My claim was approved for one side only for which i had a talk with maruti insurance manager and he assured me that after talking with the insurance company he will be updating me about the status as to why only one sided claim was approved.

After my discussion with mr rohit in maruti work shop in naraina my two side claim was approved but third side was still not covered for which i registered complaint with maruti insurance on 21\05\2018 on the centralised complaint number and had a talk with the team from maruti insurance and surveyer mr rajiv batra and again after a heated discussion with mr batra who tod me that how do i know my car was damaged from third side in the same accident (For which i have audio recording available) and this pathetic reason was given to me.

After the discussion i was promised that i will be given a valid reason for claim disapproval in writing. I waited for the reason for roughly 20 days from mr batra and after 20 days my complaint status was shown as resolved for which i again contacted maruti insurance and asked them as to why my complaint status was resolved when i never got any reply from insurance company. My complained was reopened on 12\06\2018 against which i again asked them to fast track my complaint as almost 20-25 days have already been taken by both the parties to resolve the complaint.

Today i. E. I again called maruti to get my compliant fast tracked and i was connected with the maruti team, i was told by maruti team that as per mr batra (Who initially promised to give me reason for disapproval in writing) is now saying that he cant give the reason for disapproval in writing as it is against company policy.

Then after my insistence to maruti team that i want reason in writing or else i will file police complaint against maruti insurance, they had a talk with mr batra and initially he said that he had mailed me the reason as per him (Mr batra). Finally after moth long wait mr batra has decided that this is the right time to answer me and luckily he has given me his email id so that he can revert me back.

Mr batra i want in writing reason for disapproval on new india assurance letter head or from companys official email id as i would be moving court against the company and it could be presented as evidence.

Hope mr batra will be replying soon as he is one of the busisest person of new india assurance as he has already taken one month to mail me the reason.
(I have audio recording of all the conversation that i have narrated above)

Thanking you
Dr manu gupta