New India Assurance — car insurance policy claim

Address: New India Assurance, Pala, Kottayam, 686505

Our car registered under my father's name was stolen from workshop and we immediately registered complaint for the same in the nearby office of new india assurance. My father was expired 4 months prior to the incident and car was still in his name. We informed the same to the concerned employee in the office and all relevant documents were submitted along with the claim application. As the theft case was under investigation by kerala police, the final report was not obtained. We were been following up the case for past one and half year and last month we got final report. When we went to submit the same to the insurance office they told that the claim will be rejected as the car was still in my father's name. Also, the claim file was not transferred earlier to the parent branch from our nearby branch.in this entire period, we didnt received any communication or intimation from the insurance company. Our efforts to submit all needed documents were in vain as the officials already knew that the claim will be rejected. No intimation or clue was given to us by the respective authority during this entire time. It was like playing with our feelings and insulting us this entire period.