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New India Assurance — Claim amount not received

Claim amount not received plz help
Claim documents submitted but any sms or call not come the claim should reject or what problem the company should inform to me so plz help us
Policy no: 160100/34/19/04/00000003
Mdi5-[protected]
Claim no. 5582643
Claim amount - 41242 rs
[protected]
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