New India Assurance — claim being rejected after submitting all required documents

Address: 404 kaveri apts, 400103

Hi there,

I have submitted my claim documents to my agent at the start of june 2019 and till date he was giving me a run around stating that he would get back everyday for 3 months and now said that it got declined.
I was admitted in the hospital and being treated for lower back pain and after providing valid documents with all hospital bills from a renowned hospital, he just ends up saying that the claim is rejected.
The agent does not have a sense o[censored]rgency to look into matters and gave my parents false promises of it being resolved and after 3 months said it got rejected.
I have been paying for more than 10 years and this is no proper way to treat a customer.