New India Assurance — claim not reimbursed after 2 months of being passed

Address: Faridabad, Haryana, 121001

This is regarding claim submitted under policy no.[protected] of alishba ahmed. I have not received the claim amount yet although all the necessary documents have been submitted on 17/08/2019 and claim status is showing passed since 2.5 months. When i enquired with raksha tpa 1 month ago they replied that a technical error is there. Again last week, i followed up with them. I got the same reply.
I fail to understand what type of technical error can be there which is unresolved in 1 month in this era of technology. It is clear that i am being made to wait unnecessarily for the payment of my claim. Also the coverage of the sum assured amount has been decreased while i have not yet received any payment. Kindly lodge my grievance and do the needful.
This is not expected of a company which is leader in insurance sector at national level. I have been your customer for more than 8 years. I hope you will value our association and act accordingly in your customer's interests.
Regards.